Effective Date: September 2026
Welcome to ARKS Supplies Inc. These Terms & Conditions govern your use of the ARKS Supplies Inc. website and your purchase of products through our online store.
By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. About ARKS Supplies Inc.
ARKS Supplies Inc. is a Canadian dental supply company headquartered in Surrey, British Columbia, Canada.
We provide dental supplies, consumables, instruments, PPE, infection control products, and other clinic supplies to professional customers and organizations across Canada.
2. Website Use
You agree to use this website for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You must not:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorized access to the website or its systems
- Interfere with website security or functionality
- Submit false or misleading information
- Use website content in a way that infringes our rights or the rights of others
3. Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, images, pricing, and availability information.
However, product packaging, specifications, images, or other details may change from time to time based on manufacturer updates.
If a product is unavailable or there is an error in product information or pricing, we may contact you before processing or fulfilling the order.
4. Product Availability
Product availability is subject to change.
Adding an item to your shopping cart does not guarantee that the item will remain available until the order is completed and accepted.
If an ordered product becomes unavailable, we may contact you regarding available options, including cancellation or refund where applicable.
5. Prices and Taxes
Prices displayed on the website are in Canadian dollars unless otherwise stated.
Applicable taxes and shipping charges may be added during checkout based on the order and destination.
We reserve the right to correct pricing or product information errors. If an error affects an order, we may contact the customer before fulfillment.
6. Orders and Order Acceptance
Submitting an order through our website constitutes a request to purchase the selected products.
An order confirmation does not necessarily mean that ARKS Supplies Inc. has accepted the order in every circumstance.
We reserve the right to review, limit, or cancel an order where reasonably necessary, including situations involving:
- Product availability
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer or shipping information
- Unusual or unauthorized purchasing activity
If an order is cancelled after payment has been received, any applicable refund will be processed to the original payment method.
7. Payment
Orders must be paid using the payment methods available at checkout.
Payments may be processed by third-party payment providers. Additional terms and privacy policies of those providers may apply.
ARKS Supplies Inc. does not intentionally store complete payment-card information on its own website servers.
8. Shipping and Delivery
Orders are generally processed within 1–2 business days after payment confirmation.
Standard delivery is generally estimated at 3–5 business days after the order has shipped, although delivery times may vary.
Shipping estimates are not guaranteed unless specifically confirmed by ARKS Supplies Inc.
For complete information about shipping, delivery estimates, shipping charges, and potential delays, please review our Shipping Policy.
9. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
Eligible non-PPE products may generally be returned within 30 days when they meet the applicable return requirements.
Certain products, including PPE, temperature-sensitive products, custom or specially ordered products, non-stock or made-to-order products, and clearance or final-sale items may not be eligible for return.
Please review our Return & Refund Policy before requesting a return.
10. Customer Information
Customers are responsible for providing accurate and complete information when placing an order, including:
- Name
- Company information where applicable
- Billing information
- Shipping address
- Email address
- Telephone number
Customers should promptly notify ARKS Supplies Inc. if information provided for an order is incorrect.
11. Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for activities conducted through your account.
You should notify us if you believe your account has been accessed without authorization.
12. Intellectual Property
The website and its content, including text, graphics, logos, images, product information, and other materials, may be protected by applicable intellectual-property laws.
You may use the website for personal or legitimate business purchasing purposes. You may not reproduce, distribute, modify, or commercially exploit website content without appropriate authorization.
Product names, trademarks, and logos belonging to manufacturers or other third parties remain the property of their respective owners.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
ARKS Supplies Inc. does not control and is not responsible for the content, availability, security, or policies of third-party websites.
Your use of third-party services may be subject to their own terms and policies.
14. Website Availability
We make reasonable efforts to maintain the availability and functionality of our website.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from security issues.
Website functionality may occasionally be affected by maintenance, technical problems, service-provider issues, or circumstances outside our reasonable control.
15. Limitation of Liability
To the extent permitted by applicable law, ARKS Supplies Inc. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through the website.
Nothing in these Terms & Conditions is intended to exclude or limit rights or protections that cannot legally be excluded or limited under applicable law.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated terms will be posted on this page with a revised effective date.
Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.
17. Governing Law
These Terms & Conditions are governed by the applicable laws of the Province of British Columbia and the applicable laws of Canada.
Any legal rights or obligations will be subject to applicable Canadian law.
18. Contact Us
If you have questions regarding these Terms & Conditions, please contact:
ARKS Supplies Inc.
Surrey, British Columbia, Canada
Email: info@arkssupplies.com
Phone: 1-705-255-3118
Mailing Address:
44-14955 60 AVE
Surrey, BC V3S 1R8
Canada