At ARKS Supplies Inc – Trusted Dental Supplier in Canada and USA, we are committed to providing clear, fair, and transparent return guidelines for all dental and PPE products. Therefore, we encourage customers to review our policy carefully before placing an order.
🔴 PPE Products – Final Sale Notice
All PPE (Personal Protective Equipment) items are final sale and cannot be returned or exchanged under any circumstance. This includes masks, gloves, gowns, and similar protective items.
For reference on PPE handling standards, please review:
- Centers for Disease Control and Prevention (CDC) guidelines on infection control
🔁 General Return Policy (Non-PPE Items)
Customers may return new, unused, unopened, and resellable items within 30 days of purchase.
However:
- Returns after 30 days are not accepted
- Items must be in original packaging
- Products must be in resellable condition
In addition, some restrictions apply as outlined below.
📦 How to Start a Return
To initiate a return, please contact us:
- Email: arkssupplies@gmail.com
- Phone: 1-705-255-3118
After that, our team will provide return authorization and instructions.
🚚 Return Shipping Conditions
If the return is due to our error (such as wrong item shipped or defective product), we will:
- Arrange courier pickup
- Provide return shipping instructions
- Cover all shipping costs
However, if the return is due to customer error:
- A 20% restocking fee applies
- Customer is responsible for return shipping costs
⚠️ Important Return Rules
To ensure smooth processing:
- Items returned without authorization will NOT be accepted
- Returns must include original packaging
- All return requests must be pre-approved
For additional consumer protection guidelines, you may also review:
- Better Business Bureau (BBB) policies on returns and refunds
🧾 Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive:
- Damaged products
- Defective items
- Incorrect shipments
You must contact us within 48 hours so we can resolve the issue quickly.
🚫 Non-Returnable Items
Certain products are not eligible for return, including:
- Temperature-sensitive items
- Custom or special-order products
- Non-stock or made-to-order items
- Clearance or final sale items
Therefore, please confirm eligibility before purchase.
🔄 Exchanges Policy
For faster service, we recommend:
- Returning the eligible item
- Placing a new order for the replacement item
This ensures quicker fulfillment and avoids delays.
💰 Refund Policy
Once your return is received and inspected:
- We will notify you of approval status
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
However, processing times may vary depending on your bank or payment provider.