Return, Refund, and Exchange Policy
At ARKS Supplies, we aim to provide clear information about returns, exchanges, and refunds. Please review this policy before placing your order.
1. General Return Policy
Eligible non-personal protective equipment (PPE) products may be returned within 30 days of purchase, provided they meet all of the following conditions:
- The product is new and unused.
- The product is unopened.
- The product is in its original packaging.
- The product is in resalable condition.
Return requests submitted after the 30-day period may not be accepted.
All returns require prior authorization from ARKS Supplies Please contact us and receive return instructions before shipping any product back. Products returned without prior authorization may not be accepted.
2. How to Request a Return
To request a return, contact our customer service team:
Email: info@arkssupplies.com
Phone: +1-705-255-3118
Please provide your order number, the product you wish to return, and the reason for the request.
Our team will review your request and, if approved, provide return authorization and instructions. Approval of a return request does not guarantee a refund until the returned product has been received and inspected.
3. Return Shipping Costs
3.1 Returns Due to an ARKS Supplies Error
If you receive an incorrect product or a product that is damaged or defective upon delivery, please contact us within 48 hours of delivery.
We will review the issue and provide appropriate instructions. Where applicable, ARKS Supplies. will arrange or cover reasonable return shipping costs after the issue has been confirmed.
3.2 Returns Due to Customer Preference or Ordering Error
For return requests arising from customer preference, ordering errors, or other reasons not caused by ARKS Supplies:
- The customer is responsible for return shipping costs.
- A 20% restocking fee may apply.
- The product must meet all return eligibility requirements outlined in this policy.
Any applicable restocking fee will be assessed in accordance with the circumstances of the return and applicable law.
4. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as possible after delivery.
If a product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide your order number and details of the issue. Photographs or other information may be requested to help us assess the situation.
After reviewing the issue, we will provide appropriate instructions regarding a return, replacement, or other available resolution.
Nothing in this section limits any rights or remedies available under applicable consumer protection laws.
5. Non-Returnable Products
The following products are generally not eligible for return:
- Personal protective equipment (PPE), subject to the exceptions described below.
- Temperature-sensitive products.
- Custom or specially ordered products.
- Non-stock or made-to-order products.
- Clearance or final-sale products.
- Products that have been opened, used, or are no longer in resalable condition.
These exclusions are subject to applicable consumer protection laws and any rights or remedies that cannot legally be excluded.
5.1 PPE Products
Due to product-handling, hygiene, and safety considerations, PPE products are generally final sale and are not eligible for return or exchange, except where required by applicable law or where a product is defective, damaged, or incorrectly shipped.
PPE products may include masks, gloves, gowns, and similar protective equipment.
6. Exchanges
For eligible products, we generally recommend returning the original item, subject to this policy, and placing a new order for the replacement product.
This allows the replacement order to be processed separately. All returns remain subject to the applicable eligibility requirements and prior authorization.
7. Refunds
Once an authorized return has been received and inspected, ARKS Supplies will notify the customer whether the return qualifies for a refund.
Approved refunds are generally processed within 5–10 business days after the return has been approved. Refunds are issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may vary depending on the bank or payment provider.
Refund eligibility and any applicable deductions, including an authorized restocking fee, are determined in accordance with this policy and applicable law.
8. Important Information
Return eligibility is determined after the returned product has been received and inspected.
If a product does not meet the applicable return requirements, the return may be refused or the refund may be adjusted where permitted by this policy and applicable law.
This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable laws.
9. Contact Us
For questions about returns, refunds, or exchanges, please contact:
ARKS Supplies
Email: info@arkssupplies.com
Phone: +1-705-255-3118
Website: https://arkssupplies.com/