At ARKS Supplies Inc., we want our customers to have clear information about returns, exchanges, and refunds. Please review this policy before placing your order.
General Return Policy
Eligible non-PPE products may be returned within 30 days of purchase provided that the products are:
- New and unused
- Unopened
- In their original packaging
- In resalable condition
Returns requested after 30 days may not be accepted.
All returns must be approved by ARKS Supplies Inc. before the product is shipped back.
How to Request a Return
To request a return, please contact us:
Email: info@arkssupplies.com
Phone: 1-705-255-3118
Please provide your order number and the reason for the return.
Our team will review the request and, if approved, provide return authorization and instructions.
Products returned without prior authorization may not be accepted.
Return Shipping
Returns Due to an ARKS Supplies Error
If we shipped the wrong product or the product is defective or damaged when received, please contact us within 48 hours of delivery.
After the issue is confirmed, ARKS Supplies Inc. will provide return instructions and, where applicable, arrange or cover the reasonable return shipping costs.
Returns Due to Customer Preference or Error
If the return is requested because of customer preference, ordering error, or another reason not caused by ARKS Supplies Inc.:
- The customer is responsible for return shipping costs.
- A 20% restocking fee may apply.
- The returned product must meet all return requirements described in this policy.
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as possible after delivery.
If you receive a product that is:
- Damaged
- Defective
- Incorrect
please contact us within 48 hours of delivery and provide your order number and details of the issue. Photos may be requested to help us assess the situation.
We will review the issue and provide appropriate return or replacement instructions.
Non-Returnable Products
The following products are generally not eligible for return:
- PPE products
- Temperature-sensitive products
- Custom or specially ordered products
- Non-stock or made-to-order products
- Clearance or final-sale products
- Products that have been opened, used, or are no longer in resalable condition
PPE Products
Due to the nature of personal protective equipment and applicable product-handling requirements, PPE products are final sale and are not eligible for return or exchange, except where required by applicable law or where the product is defective, damaged, or incorrectly shipped.
PPE products may include masks, gloves, gowns, and similar protective equipment.
Exchanges
For eligible products, we generally recommend returning the original item and placing a new order for the replacement product.
This allows the replacement order to be processed as quickly as possible.
Any return must still meet the requirements of this policy.
Refunds
Once an approved return is received and inspected, we will notify you whether the return has been approved for a refund.
Approved refunds are generally processed within 5–10 business days after the return has been approved.
Refunds are issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Important Information
Return eligibility is determined after the returned product has been received and inspected.
If a product does not meet the requirements of this policy, the return may be refused or the refund may be adjusted accordingly.
Nothing in this policy limits any rights or remedies that may apply under applicable consumer protection laws.
Contact Us
If you have questions about a return, refund, or exchange, please contact us:
ARKS Supplies Inc.
Email: info@arkssupplies.com
Phone: 1-705-255-3118
We are happy to assist you with your return or refund questions.