Privacy Policy
Effective Date: September 2026
ARKS Supplies (“ARKS Supplies”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and business contacts.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with ARKS Supplies
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
Full name
Company or organization name
Billing and shipping address
Email address
Telephone number
Account information
Order and purchase history
Information you provide when contacting customer support
Other information reasonably necessary to process your order or provide our services
Payment information may be collected and processed by third-party payment providers. We do not intentionally store complete payment card information on our own servers.
Technical Information
When you use our website, certain technical information may be collected automatically, such as:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referral information
Website usage and performance information
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Enable website functionality
Remember preferences
Maintain shopping-cart and account functionality
Analyze website traffic and performance
Improve the user experience
Support marketing or advertising activities where applicable
You may adjust your browser settings to manage or refuse cookies. Some website functions may not work correctly if certain cookies are disabled.
2. How We Use Personal Information
We may use personal information for purposes such as:
Processing and fulfilling orders
Processing payments through our payment providers
Arranging shipping and delivery
Providing customer service and support
Responding to inquiries
Managing customer accounts
Sending order confirmations and shipping updates
Processing returns, refunds, and exchanges
Improving our website, products, and services
Monitoring website performance and security
Preventing fraud and unauthorized activity
Sending marketing communications where permitted and where required consent has been obtained
Meeting legal, regulatory, accounting, and business requirements
We limit the collection, use, and disclosure of personal information to purposes that are appropriate and reasonably necessary for our business activities.
3. Marketing Communications
If you choose to subscribe to our marketing communications, we may send information about products, promotions, company updates, or other relevant information.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
We will handle marketing communications in accordance with applicable privacy and electronic messaging requirements.
4. Payment Processing
Payments made through our website may be processed by third-party payment service providers.
These providers may collect and process payment information according to their own privacy policies and security practices.
ARKS Supplies does not intentionally store complete credit-card information on its own website servers.
5. Sharing Personal Information
We do not sell or rent personal information.
We may disclose personal information to service providers and other parties where reasonably necessary to operate our business, provide services, or fulfill your requests.
These parties may include:
Payment processors
Shipping and delivery providers
Website hosting and technology providers
Website analytics providers
Customer-service and communication providers
Marketing-service providers where applicable
Professional advisers and service providers
Government authorities or other parties where required or permitted by law
We take reasonable steps to ensure that service providers handling personal information use it only for appropriate purposes and protect it appropriately.
6. Legal and Business Requirements
We may collect, use, or disclose personal information where reasonably necessary to:
Comply with applicable laws or legal requirements
Respond to lawful requests from government authorities
Protect our rights, property, customers, or business
Investigate or prevent fraud, security incidents, or unauthorized activity
Establish, exercise, or defend legal claims
Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal or regulatory requirements, and protect our legitimate business interests.
When personal information is no longer required, we take reasonable steps to securely delete or dispose of it.
8. Protecting Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.
No method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the information and circumstances to protect information in our care.
9. Privacy Rights and Requests
Depending on applicable law, individuals may have rights relating to their personal information, including the right to:
Request access to personal information we hold about them
Request correction of inaccurate or incomplete information
Ask questions about how personal information is collected, used, or disclosed
Withdraw consent where consent is the legal basis for processing, subject to applicable legal or contractual limitations
Make a privacy-related complaint or request
To make a privacy request or raise a privacy concern, please contact us using the information provided below.
We will review and respond to privacy requests in accordance with applicable law.
10. Children’s Privacy
Our website and services are intended for business and professional customers and are not directed to children.
We do not knowingly collect personal information from children through our website.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
ARKS Supplies is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.
12. International and Cross-Border Information Handling
Some service providers used by ARKS Supplies may store or process information outside British Columbia or Canada.
Where personal information is transferred or processed across borders, we take reasonable steps to protect the information and handle it in accordance with applicable privacy requirements.
13. Applicable Privacy Laws
ARKS Supplies is committed to complying with applicable Canadian privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).
The privacy law that applies may depend on the nature of the activity, the location of the individuals involved, and whether personal information crosses provincial or national borders.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or applicable legal requirements.
When changes are made, the updated version will be posted on this page with a revised effective date.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
ARKS Supplies
Surrey, British Columbia, Canada
Email: info@arkssupplies.com
Phone: +1-705-255-3118
Mailing Address:
44-14955 60 AVE
Surrey, BC V3S 1R8
Canada