At ARKS Supplies, we provide dental supplies and related products to dental clinics, healthcare professionals, hospitals, universities, research facilities, and other organizations across Canada.
We work to process and ship orders promptly while providing clear information about shipping costs and estimated delivery times.
Order Processing
Orders are generally processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or statutory holidays will generally begin processing on the next business day.
Processing times may be longer for large orders, special-order products, products requiring additional handling, or orders requiring freight delivery. If additional processing time is required, we will contact you.
Shipping and Delivery
Standard delivery is generally estimated at 3–5 business days after the order has been shipped.
Delivery times are estimates and may vary depending on:
- Delivery location
- Shipping carrier
- Weather conditions
- Statutory holidays
- Remote or rural locations
- Carrier delays
- Product availability
- Special handling or freight requirements
Estimated delivery times are not guaranteed unless a specific delivery commitment has been confirmed with the customer.
Shipping Costs
Shipping charges are displayed during checkout – Flat shipping charges CA$9.99
Free standard shipping is available on eligible orders of $300 CAD or more, subject to applicable exclusions and special shipping requirements.
Certain products or orders may require special handling or freight shipping and may be subject to additional shipping charges. If additional charges apply that are not displayed during checkout, ARKS Supplies Inc. will contact the customer to confirm the applicable charges before proceeding with the order.
Please review the shipping charges displayed at checkout before completing your purchase.
For questions about shipping costs or delivery arrangements, please contact us at info@arkssupplies.com or 1-705-255-3118.
Order Tracking
When tracking information is available, it will be provided to the customer after the order has been shipped.
Customers can use the tracking information provided by the shipping carrier to monitor the status of their shipment.
Large Orders and Special Equipment
Some large, heavy, oversized, or specialized orders may require freight shipping or additional handling.
These orders may require additional processing time and may have shipping charges that differ from standard delivery.
If special shipping arrangements are required, our team will contact you with the applicable information.
Delivery Delays
While we work to meet the estimated delivery times provided, ARKS Supplies Inc. is not responsible for delays caused by circumstances outside our control, including carrier delays, severe weather, transportation disruptions, customs or border delays, or other unforeseen circumstances.
If your order is significantly delayed, please contact us so that we can assist with checking the shipment status.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Please review your shipping information carefully before completing your purchase. If you need to correct an address after placing an order, contact us as soon as possible.
We cannot guarantee that shipping-address changes can be made after an order has been processed or shipped.
Questions About Your Order
If you have questions about shipping, delivery, or the status of your order, please contact us:
ARKS Supplies
Email: info@arkssupplies.com
Phone: +1-705-255-3118
We are happy to assist with questions about your order and delivery.