ALL PPE ARE FINAL SALE – No Returns or Exchanges
Customers may return new, unused, and unopened products in resellable condition within 30 days of purchase. Returns will not be accepted after 30 days.
To start a return, please contact us at arkssupplies@gmail.com
or 1-705-255-3118.
- If the return is due to our error (wrong item shipped, defective product, etc.), we will arrange return shipping via our courier, and provide authorization and instructions on how to return the package.
- If the return is due to a customer error, a 20% restocking fee will apply and the customer will be responsible for shipping costs.
- Items sent back to us without prior authorization will not be accepted.
For any return-related questions, you can always reach us at arkssupplies@gmail.com
or 1-705-255-3118.
Damages and Issues
Please inspect your order immediately upon receipt. If your order is defective, damaged, or incorrect, contact us within 48 hours so we can resolve the issue promptly.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
- Temperature-sensitive products
- Custom/special orders or personalized items
- Non-stock items ordered specifically at customer request
- Clearance and final sale items
If you’re unsure whether your item is eligible for return, please contact us before purchasing.
Exchanges
For faster service, we recommend returning the unwanted item (if eligible) and placing a new order for the desired product.
Refunds
Once your return is received and inspected, we will notify you regarding approval. If approved, a refund will be processed to your original payment method within 5–10 business days. Please note, processing times may vary depending on your bank or payment provider.